麦肯锡（McKinsey）：2030年汽车后市场报告(英文版)

READY FOR INSPECTION– THE AUTOMOTIVE AFTERMARKET IN 2030June 20183Ready for inspection – the automotive aftermarket in 2030 READY FOR INSPECTION– THE AUTOMOTIVE AFTERMARKET IN 20305Staggering facts about changes in the aftermarket ......................................................6Executive summary .........................................................................................................8Introduction ....................................................................................................................111. Key figures and characteristics of the aftermarket ...................................................132. Ten trends and their disruptive effect on the ecosystem ..........................................172.1 Changes in customer expectations and value generation .............................................172.2 Emergence of next-generation vehicles .......................................................................212.3 Shifts in competitive pow