B7案例研究Whataburger之道

Private Sector Crisis Management –The Whataburger WayMay 6-8, 2024| Charlotte, NCRon Derrick, Senior Emergency Manager Whataburger RestaurantsCommand StaffRon DerrickSenior Emergency Manager/Command Center➢38 years of Emergency Services experience➢30 Years Public and Private Emergency Management ➢Texas Licensed Paramedic ➢Texas Certified Advanced Firefighter➢Certified Advanced Business Continuity Professional (CBCP)➢Bachelor degree in Emergency Management from Jacksonville State University.➢Certified Texas Pyrotechnic Operator➢Certified OSHA Safety ProfessionalWhataburger Restaurants➢QSR established in 1950 by Harmon Dobson in Corpus Christi, Texas➢Home office is now in San Antonio, TX (approx. 700 support system family members)➢Harmon wanted to serve a hot, always fresh burgers that the consumer would say “What a Burger”➢The Sprit of Family drives all corporate decisions today. All employees are referred to as Family Members➢Best known for great food and extraordinary hospitality in e