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What the Heck is Operational Resilience if I Don’t Work for a Bank?May 6-8, 2024 | Charlotte, NCJAMES MACDONNELL, BDO USA, P.C.1JAMES MACDONNELLManaging Directorjmacdonnell@bdo.com With You Today2What outcomes are you hoping to achieve? Who should lead the transformation? What must change? Why do you need the change? What is the role of the business continuity program in Operational Resilience?Some Big QuestionsOPERATIONAL RESILIENCE, ORGANIZATIONAL RESILIENCE, AND ENTERPRISE RESILIENCE RESILIENCE3BANK OF ENGLANDOperational resilience refers to the ability of firms to prevent, respond to, recover and learn from operational disruptions.2018U.S. OFFICE OF THE COMPTROLLER OF THE CURRENCY Operational resilience is the ability to deliver operations, including critical operations and core business lines, through a disruption from any hazard. It is the outcome of effective operational risk management combined with sufficient financial and operational resources to prepare, adapt, withstand, a