宾客满意度的新兴趋势

Emerging Trends in Guest SatisfactionAndrea Stokes, Practice Lead -HospitalityThe Lodging Conference 2024© 2024 J.D. Power. All Rights Reserved. CONFIDENTIAL & PROPRIETARYSurvey runs 24/7/365 and includes hotel stays betweenMay 2023 –May 20249 award winners in 2024 for hotel brands and 1 for third-party managementMarket share and segmentation derived from Costar/STR property dataOnline survey among consumers staying at a branded hotel in past 30 daysApprox. 40,000 guest stays included acrossnine (9) hotel segments and categories28thyear of publication28The J.D. Power North America Hotel Guest Satisfaction Index Study© 2024 J.D. Power. All Rights Reserved. CONFIDENTIAL & PROPRIETARYMonthly Average Daily Rate (USA Branded Hotels—All Segments)Source: Costar/STR The inflationary hotel room rate environment continued for consumers during the 2024 Study year (June-May)$156.04 $158.45 $152.20 $155.05 $130 $135 $140 $145 $150 $155 $160 $165JunJulAugSepOctNovDecJanFebMarAprMayStudy Year 2023-2