全方位互联的零售业劳动力——一种新的动力

Creating value for retail employees through omni-connected experiencesOmni-connected retail workforces—a new dynamicThe pandemic and its aftermath changed everything for the retail workforce. More than two years of worries about their health and job security, plus new consumer behaviors and disrupted supply chains pushed some people to breaking point. Employees reflected on what was most important to them, both professionally and personally. And some found new roles thanks to a wide-open job market.The number of global active retail job openings has grown by 174% year on year.12Omni-connected retail workforces—a new dynamicA fundamental question every retailer should ask: Are our employees getting what they want and need?3Omni-connected retail workforces—a new dynamicIt’s become increasingly important for retailers to understand not just how their employees work, but how they feel about it. The goal is to have similar enriched data and deeper-level understanding of the employee expe