印孚瑟斯2024年数字化工作场所服务-人性化体验的重要性研究报告英文版28页

DIGITAL WORKPLACE SERVICES — THE NEED TO HUMANIZE EXPERIENCES 2 | DIGITAL WORKPLACE SERVICES — THE NEED TO HUMANIZE EXPERIENCESExternal Document © 2024 Infosys LimitedContentsDIGITAL WORKPLACE SERVICES — THE NEED TO HUMANIZE EXPERIENCES | 3External Document © 2024 Infosys LimitedTime to go AI-first 6Digital collaboration 9Workplace security and user privacy 13Employee experience platforms 15Unified communications and contact center as a service 17Connected workspaces 19Service desk and experience 21Digital learning 23Digital employee experience management 25Advisory council 27Contributors 27The world of work is undergoing a seismic shift, thanks to rapid technological changes and evolving societal expectations. While enterprises integrate generative AI responsibly to become AI-first, human-centricity remains central for improving employee experiences. 4 | DIGITAL WORKPLACE SERVICES — THE NEED TO HUMANIZE EXPERIENCESExternal Document © 2024 Infosys LimitedDIGITAL WORKPLACE SERV