Salesforce2024可信生成式AI在保险行业的未来前景报告英文版17页

The Future of Insurance with Trusted Generative AICustom content for Salesforce by studioID2 THE FUTURE OF INSURANCE WITH TRUSTED GENERATIVE AIAI Benefits and Use Cases for Insurance With generative AI, both insurance company employees and customers are empowered with a powerful partner that drives better experiences, all from natural language. Generative AI can automatically interpret and categorize customer inquiries, allowing employees to focus on resolving more complex issues that require human intervention. For customers, AI can instantly provide a detailed update and even explain the next steps in the customer service process, all in a conversational tone that mimics human interaction. By assisting customers from the get-go with AI, the cognitive load on employees is reduced, so employees can provide more thoughtful and personalized service and also improve productivity. This not only enhances productivity but also reduces the cognitive load on employees, who can then prov