Salesforce2024中小型企业趋势报告技术投资数据策略与人工智能应用洞察第六版英文版48页

SALESFORCE2SMALL & MEDIUM BUSINESS TRENDS, 6TH EDITIONSmall businesses may have small teams, but they can have a big impact. Many are high-growth, with comparable revenues to much larger competitors, despite facing the same pressures with fewer resources. As artificial intelligence (AI) evolves toward autonomous agents, SMBs have a powerful opportunity to efficiently scale their operations. AI agents can independently handle both customer outreach and back-office tasks, letting smaller businesses do more with limited resources. SMBs embracing AI today are already seeing clear returns: increased productivity, personalized customer experiences, and revenue growth.Our sixth “Small and Medium Business Trends” report, based on a survey of SMB leaders worldwide, reveals how forward-looking businesses are navigating this critical moment. The report explores:• How SMBs are ramping up their tech investments to level the playing field against larger competitors• What separates high-growth S