CBInsights2024劳动力的未来AI代理如何驱动企业工作流程变革英文版28页

Futureoftheworkforce:HowAIagentswilltransformenterpriseworkflowsWediveintowhatagentsare,theirlimitations,keycompanies,andimplicationsforthefutureofwork.TheideaofautonomousAIagents—LLM-poweredbotsthatcanindependentlyreasonandexecutetasks—caughtonlikewildfirein2023,markinganimportantevolutionbeyondchatbotsandcopilots.OpenAICEOSamAltmanhasdescribedagentsas“AI’skillerfunction”asrecentlyasMay2024.Now,thespaceisseeingaproliferationofstartups:Morethan50companieshaveemergedsince2022focusingonagents,agenticworkflows,andagentinfrastructure.Whilemuchofthetechremainslimitedinitsabilitytoexecutetasksreliably,usecasesaregainingtractioninhorizontalenterpriseapplicationslikecustomersupport,sales,andengineering.AsAIagentsevolvetotacklemorecomplexworkflows,theimplicationsforenterprisesandtheirworkforceswillbefar-reaching,fromreplacingcustomerservicerepsandSDRstoaugmentingcomplianceeffortsandmore.Below,weuseCBInsightsdatatodiginto:●WhatAIagentsare,currentlimitations,&thecompaniesemerginginthespace●Horizontal