敏捷质量更广泛更深入

Agile Quality; Going Broader and DeeperBob May 2, 2024What is Quality?•The ISO 9000 standard defines quality as: “The totality of features and characteristics of a product or service that bears upon its ability to satisfy stated and implied needs.”•Quality is mostly a subjective and perceptual attribute. Different people may not have the same understanding of the meaning of the term.•The superiority or non-inferiority of something. It also refers to a product as ‘fit for purpose,’ while at the same time satisfying/exceeding consumer expectations.What is Quality?•Aspects of quality:•design•conformance (to regulations, legislation, standards, etc.)•reliability •safety/security•amount of delight producedWhat is Quality?•A product is said to be of good quality if it satisfies or exceeds the customer requirements in terms of:•performance; its fitness for use or purpose •grade: appearance, life expectancy, reliability, maintainability, durability •preference •fulfillment of promis