2025全球AI就绪指数报告：企业中AI智能体的规模化应用

Global AI Readiness Index Scaling Adoption of AI Agents in the Enterprise2ForewordThe rapid evolution of Artificial Intelligence (AI) presents an unparalleled opportunity to reshape our world. It will drive innovation, enhance productivity, and fundamentally transform how businesses operate and governments serve their citizens. At Salesforce, we believe that the next wave of this revolution, agentic AI, holds the potential to unlock even greater opportunities for growth, impact, and efficiencies and ultimately create profound societal value by fostering human-AI collaboration in new ways and enabling AI systems to more autonomously plan, reason, and act to advance organizational priorities and complete complex tasks on behalf of humanity.This potential transformation hinges not only on technological advancement but also on establishing a foundation of trust and responsible governance. This Global AI Agents Readiness Index is a contribution to this important discussion. It offers a comp